Introducing Virtual Technical Service Assistance for all our consumers. Fill the form below to avail a chance to get a Free Technician Assistance Call for minor issues and maintenance tips. Get Free technical expert guidance from the comfort of your home.

Frequently Asked Questions


Q. Is this Virtual Assistance is chargeable?

A. No

Q. What if my issue not fixed during call / virtual support by Hero Cycles Technical team?

A. In that case we recommend you to please make a visit to our authorized dealership to get the bicycle issue fixed.

Q. What if my cycle is out of warranty period, can I still avail this service?

A. Yes

Q. Is this service applicable other than Hero brand?

A. No

Q. Post filling up the form, after what duration I got the confirmation of slot booking?

A. Customer will get confirmation only in case slots are available. Also, it depends on nature of the issue shared.

Q. What if some part is found to be defective during Virtual Assistance by Hero Cycle Technical Team?

A. Please note same will be treated as per Hero Cycles, warranty policy terms only.

Q. Is there any specific time limit per call/issue?

A. No, it depends on case to case basis, in case required multiple calls can also be made by Team Hero.

Q. Can I book the service slot by calling Hero Cycle Toll Free number?

A. They will guide you regarding the process, but same has to be done by visiting our official website and filling the form for the same.

Q. How I got to know that my request is accepted and slot is booked?

A. You will either get a call from our side or confirmation on the mail shared.

Q. Does Hero Cycles provided service support at Home as well?

A. No

Q. What all sort of tools required to fix the issue?

A. Our team will guide you as per nature of the issue.

Terms & Conditions

* Please note that filling of the form does not mean that a slot is confirmed. Customer will get a call back and/or a revert on mail for the confirmation of virtual technician service depending on availability of slots.

* We will revert back with a slot for those issues which can be fixed at home with minor adjustments with the help of our virtual technical support and doesn’t require a physical service visit by a technician.

* We cannot guarantee that the highlighted issue by customer will get fixed completely through the virtual technical assistance provided by us. Neither Hero Cycles is responsible for any future development on the same issue.

* In case of any product related complaints, they shall be treated as per our existing warranty policy only.